Support
Help with your account, sharing and the app.
Most questions about a profile, its adults and its storage are answered below. If something's still unclear, we're a short email away.
Account
Your account and profiles.
You create an adult account with your name and email, verify that email, and sign in with your email and password from then on. Creating your account and adding a child's profile are both free.
A child's profile needs a birth date; gender is optional. Your location is optional too, and only used to make care suggestions and guides more relevant.
Resetting your password
If you've forgotten your password, request a reset from the sign-in screen. We send a recovery code by email, and you use it to set a new password.
Billing
Billing follows the owner.
Adult accounts are free. A child's plan is bought by that child's owner, directly in the App Store or Google Play. Adults invited to that child don't buy anything again to get the same access.
Only the owner manages that child's plan. To change or cancel it, use your App Store or Google Play account settings, not this website.
Exports
Taking a copy with you.
Anyone linked to a profile can request an export of it: a calendar-year yearbook as a PDF, or everything as a full ZIP archive. Preparing a download can take a little time.
A finished download is private to the adult who asked for it and only available for a limited time. Once a copy is saved or sent somewhere else, it's outside Withya's control.
Storage and limits
Generous everyday use, shared fairly.
Each child's profile includes 10 GB of storage, shared by every adult linked to that child. If a family needs more, the owner can add storage packs for that specific child.
Each video can be up to 10 minutes and 1 GiB; photos and videos both draw from the same shared storage.
The assistant is shared too: the owner and everyone invited across their children share 20 questions a day and 100 a month, not a fresh allowance per adult.
If a limit is reached, new uploads or questions pause until the allowance resets. Nothing already saved is deleted because a limit was reached.
Account deletion
Delete your account.
Account deletion happens inside the app: open Settings, choose Delete account, and sign in again to confirm. Before you confirm anything, the app shows you every child profile you own, any other profiles where you're an invited adult, and any billing connected to your account, so you can see the effect first.
Deleting your Withya account doesn't cancel an App Store or Google Play subscription. Those are managed separately, in the relevant store.
If you have a question about what deletion will do, email [email protected] before you start.
Contact
Reach us directly.
For anything not covered here, billing, sharing, a bug, or a question about your account, email [email protected]. We read every message ourselves.
Questions
A few more answers.
Who is Withya for?
Adult parents and the caregivers they trust, looking after a child from birth through age five.
Can my partner or another caregiver see the same Journal?
Yes, once they're invited to that child's profile. Photos, videos and records live on the profile itself, so they don't depend on whoever's phone they were added from.
Do invited adults pay to use a shared profile?
No. A child's plan is bought once, by the owner. Anyone invited to that child gets the same access without buying anything themselves.
Can other adults change what I wrote?
Invited adults can add, edit, remove and export the shared care and Journal entries on a profile, including entries someone else made. Only the owner changes core child details, removes another adult or deletes the profile.
Is everything on a profile shared?
A child's care and Journal records are shared with everyone invited to that child. Your own assistant conversations stay private to your adult account, and nothing from a profile is posted to Community for you.
Can I keep a copy of everything?
Yes. You can request a calendar-year yearbook as a PDF, or the full profile as a ZIP archive, any time you have access to it.
Is the assistant unlimited?
No. The owner and everyone invited to their children share 20 questions a day and 100 a month, plus a separate allowance for longer requests. It isn't a fresh allowance per adult.
Can I upload any length of video?
Each video can run up to 10 minutes and 1 GiB, within your child’s shared storage. Photos and videos both count against that same allowance.